Water Utility Services

Water Utility Rates to Increase

Effective Jan. 1, the City of Waco will be implementing an annual adjustment to the water utility rates. This increase is necessary to maintain reliable water service and infrastructure for our customers.

Review Water Rates

New Service Line Material Map

The City of Waco has launched a new Service Line Material Map. This online tool allows residents to easily identify the material of their water service line. The map was created after the City of Waco took inventory of over 50,000 service lines in compliance with the Environmental Protection Agency's new Lead and Copper Rule.

There are no known lead services within the City's system or on the customer side. However, the City remains committed to replacing any lead lines discovered during maintenance or repairs.

View the Map & Learn More

The map and more information about the City of Waco's proactive approach to addressing lead in water service lines will also be available at Waco City Hall (300 Austin Ave) and Central Library (1717 Austin Ave).

For new residential or to transfer service, call (254) 299-CITY (2489).

• Please allow one business day for set up.
• If water, sewer, and/or solid waste services are available at your address, charges will all bill together on one billing statement.
• A government issued identification and social security number are required.
• Residential security deposits are based on previous account history and/or credit history. Deposit will range from $75.00 to $300.00.
• Residential service fees to being new services are:
  • $50 service fee
  • $20 solid waste administration fee
• Payment methods accepted:
  • MasterCard, Visa, and Discover
  • Electronic Check
  • Cash or money order payments are accepted at our drive-thu located at 425 Franklin Ave.

Water is vital to life! Your City of Waco Water Utility Services Department is committed to the protection of public health and to the quality management of water and wastewater services.

We do this through the divisions of:

• Water Distribution
• Wastewater Collection
• Water Treatment
• Water Quality Laboratory
• Water Office
• Pretreatment
• Waco Metropolitan Area Regional Sewerage System (WMARSS)

Residential Construction

• Sabrina Beck, New Construction, Water & Wastewater Taps (254) 299-2464
• Garrett Gonzalez, Meter Services (254) 750-6643

Commercial Construction

• Mike Norman  (254) 750-8049

In 2019, the City of Waco completed a study of the China Spring area sewer basin. The study indicated that growth is exceeding current capacity.

After exploring potential sites for a future wastewater treatment plant, the City purchased property on Buster Chatham Road.

North Brazos Wastewater Treatment Plant

*this data is updated daily from ⁠waterdatafortexas.org

Did you know...

• Shower (per minute): 2.1 - 2.5 gallons
• Bath: 36 - 50 gallons
• Toilet flush: 1.6 - 3 gallons (older toilets) / 1.28 gallons (newer WaterSense toilets)
• Washing machine (per load): 15 - 45 gallons
• Dishwasher (per load): 6 - 16 gallons
• Faucet (per minute): 1 - 2.5 gallons (standard) / 0.5 - 1.5 gallons (WaterSense)
• Outdoor watering (per hour): 7 - 10 gallons (standard hose) / 1 - 7 gallons (drip irrigation)
• Leaky faucet (per day): Up to 20 gallons
• Brushing teeth (with tap running): 1 - 2 gallons
• Shaving (with tap running): 3 - 7 gallons

Check out the conservation tips below for everyday ways to save water. The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!

In the Bathroom:

• No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
• Take shorter showers.
• Turn off the tap while you soap, shampoo, brush your teeth and shave.

Around the House:

• Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
• Only two tablespoons of detergent will clean 12 pounds of clothes!
• Defrost food in the refrigerator instead of under running water.

In the Yard:

• Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
• Put the clippings around your flowers and shrubs as mulch.
• Learn about composting and give it a try to reduce evaporation from your topsoil.
• Learn about rainwater harvesting to reuse water for gardening, pools and more.
• Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.

A Few More Tips:

• Find and fix leaks on your property. Repair running toilets and dripping faucets to protect your home, save you money and save water.
• Think about how you use water outside of your home, too. Use the same rules to wash your hands or flush the toilets around town. All the water comes from the same place, so it’s all precious!

Other Helpful Information:

• Texas Water Development Board
• Water IQ
• Texas Living Waters Project